[et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_type=”circular” background_enable_pattern_style=”on” background_pattern_style=”cubes” background_pattern_color=”#002157″ background_pattern_transform=”invert” background_pattern_vertical_offset=”100%” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_font=”Roboto|700||on|||||” header_text_color=”#FFFFFF” header_font_size=”60px” global_colors_info=”{}”]

PO Tracker

[/et_pb_text][dsm_typing_effect typing_effect=”Easily Track Your Orders | Just enter your PO below | Solucinde, always Simple” before_new_line=”off” typing_speed=”73ms” typing_backspeed=”22ms” _builder_version=”4.24.2″ _module_preset=”default” header_text_align=”left” header_text_color=”#FFFFFF” global_colors_info=”{}”][/dsm_typing_effect][/et_pb_column][/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_code admin_label=”Code” _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.24.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ prev_background_color=”#ffffff” _builder_version=”4.24.2″ _module_preset=”default” background_color=”#f3f5f5″ custom_margin=”||||false|false” custom_padding=”100px||||false|false” top_divider_style=”wave2″ global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” background_color=”rgba(196,196,196,0.19)” background_enable_pattern_style=”on” background_pattern_style=”cubes” background_pattern_color=”rgba(0,33,87,0.15)” custom_padding=”50px|50px|50px|50px|true|true” border_radii=”off|15px|15px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Roboto||||||||” header_font=”Roboto|700|||||||” header_font_size=”40px” global_colors_info=”{}”]

Frequently Asked Questions

[/et_pb_text][et_pb_divider color=”#002157″ divider_weight=”4px” _builder_version=”4.24.2″ _module_preset=”default” width=”14%” module_alignment=”left” custom_margin=”-30px||||false|false” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Roboto||||||||” header_font=”Roboto|700|||||||” custom_margin=”-50px||||false|false” global_colors_info=”{}”]

If you have any questions or need assistance, feel free to call +528993187697.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” background_color=”rgba(196,196,196,0.19)” background_enable_pattern_style=”on” background_pattern_style=”cubes” background_pattern_color=”rgba(0,33,87,0.14)” custom_margin=”-50px||||false|false” custom_padding=”50px|50px|50px|50px|true|true” border_radii=”off|||15px|15px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What is the PO number and where can I find it?” open_toggle_background_color=”#FFFFFF” icon_color=”#002157″ toggle_icon=”;||divi||400″ open_icon_color=”#002157″ open_toggle_icon=”:||divi||400″ _builder_version=”4.24.2″ _module_preset=”default” title_font=”Roboto|700|||||||” title_font_size=”20px” body_font=”Roboto||||||||” body_font_size=”15px” background_color=”#eaecec” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”]

The PO (Purchase Order) number is a unique identifier for your order. You can find it in your confirmation email sended by us

[/et_pb_toggle][et_pb_toggle title=”How long does it take to process my purchase order?” open_toggle_background_color=”#FFFFFF” icon_color=”#002157″ toggle_icon=”;||divi||400″ open_icon_color=”#002157″ open_toggle_icon=”:||divi||400″ admin_label=”Toggle” _builder_version=”4.24.2″ _module_preset=”default” title_font=”Roboto|700|||||||” title_font_size=”20px” body_font=”Roboto||||||||” body_font_size=”15px” background_color=”#eaecec” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”]

Processing times vary, but you’ll usually get an update within a few business days. *48 hours aprox.

[/et_pb_toggle][et_pb_toggle title=”How can I track the status of my PO?” open_toggle_background_color=”#FFFFFF” icon_color=”#002157″ toggle_icon=”;||divi||400″ open_icon_color=”#002157″ open_toggle_icon=”:||divi||400″ _builder_version=”4.24.2″ _module_preset=”default” title_font=”Roboto|700|||||||” title_font_size=”20px” body_font=”Roboto||||||||” body_font_size=”15px” background_color=”#eaecec” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”]

You can track your PO by entering your number in our tracking tool

[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_2″ admin_label=”Column” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What do the statuses of my order mean?” open_toggle_background_color=”#FFFFFF” icon_color=”#002157″ toggle_icon=”;||divi||400″ open_icon_color=”#002157″ open_toggle_icon=”:||divi||400″ admin_label=”Toggle” _builder_version=”4.24.2″ _module_preset=”default” title_font=”Roboto|700|||||||” title_font_size=”20px” body_font=”Roboto||||||||” body_font_size=”15px” background_color=”#eaecec” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”]

Ordered: Your order has been received and is being processed.
Packed: Your order is ready and has been packed for shipping.
In Transit: Your order is on its way to the delivery address.
Delivered: Your order has been successfully delivered.

[/et_pb_toggle][et_pb_toggle title=”What should I do if my PO is not in the system?” open_toggle_background_color=”#FFFFFF” icon_color=”#002157″ toggle_icon=”;||divi||400″ open_icon_color=”#002157″ open_toggle_icon=”:||divi||400″ _builder_version=”4.24.2″ _module_preset=”default” title_font=”Roboto|700|||||||” title_font_size=”20px” body_font=”Roboto||||||||” body_font_size=”15px” background_color=”#eaecec” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”]

Double-check your PO number and try again. If it’s still missing, contact our support team for help.

it@solucinde.com

[/et_pb_toggle][/et_pb_column][/et_pb_row][/et_pb_section]